If an individual calls 988 from a phone number without a Georgia area code, how will their call be handled?

Technical Information
Written By Tamara Horton

Calls to 988 are currently routed at the federal level by Vibrant, SAMHSA’s 988 routing manager, to crisis call centers based on the area code of the caller’s phone number or by georouting,, which routes calls based on the caller’s general region (not their precise location), enhancing the ability to connect callers with local resources without sharing precise geolocation information.


For more detailed information about 988 Lifeline services and ongoing work related to georouting, you can refer to the Substance Abuse and Mental Health Services Administration (SAMHSA)  FAQs About Privacy, Call Routing, and Network Functioning at SAMHSA.gov.

Tamara Horton
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Will the current Georgia Crisis and Access Line (GCAL) phone number still be active once 988 is live?
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I saw on social media that 988 uses geolocation and that people can find me and come get me if I call, even without my consent – is this true?