911 Centers

 

All first responder agencies should review the policies, procedures and training materials to ensure that 988 is effectively incorporated into the community’s continuum of crisis responses.  

  • Questions to consider include: What steps need to be taken to ensure calls can be seamlessly transferred between 988 and 911 or other public safety answering points? How can other first responders use 988 when encountering a person in crisis?

  • Check out our Frequently Asked Questions (FAQs) page for any additional questions you may have.

  • Review the Proposed 911/988 Call Matrix.

  • Make sure to sign up for the 988 Rollout Readiness Newsletter.

For more information on 988 you can also check out the Substance Abuse and Mental Health Services Administration (SAMHSA) FAQs: https://www.samhsa.gov/find-help/988/faqs