FAQs

Click on the Frequently Asked Questions below for more information.

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General Rollout Overview

Rollout Process

Technical Information

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Is 988 accessible for the deaf and hard of hearing community?
People seem to know when to call 911 vs 988, now we need to think about how this informs co-response planning. Are we able to obtain detail on the sampling group used in the 988-awareness survey?
Have we increased our billing for crisis services through Medicaid or private insurance?
Can you share how Georgia will implement the Spanish language Text and Chat that was announced by HHS?
Is DBHDD planning to increase Crisis Stabilization Unit (CSU) funding and capacity?
In the April 2022 projections, DBHDD indicated a need for an additional $283 million. Is the $283 million needed for one year or spread over multiple years?
Will Certified Peer Specialists (CPSs) be used/hired for aspects of the 988 crisis services continuum?
Are there plans for 988 call centers across the state, similar to the 911 infrastructure?
Will the current Georgia Crisis and Access Line (GCAL) phone number still be active once 988 is live?
If an individual calls 988 from a phone number without a Georgia area code, how will their call be handled?
I saw on social media that 988 uses geolocation and that people can find me and come get me if I call, even without my consent – is this true?
Is using 988 free? What about any other 988 related services?
Under what circumstances would 911 be engaged/would Law Enforcement (LE) be called on me? I am worried about interactions with LE.
Who answers the phone when I call?
Who pays for 988?
What are the range of outcomes possible at the conclusion of the conversations?
How is Spanish-speaking data related to press 2 on 988 being evaluated?
Are Mobile Crisis Units capable of transporting individuals to Emergency Receiving Facilities?
Have you been able to track calls from Spanish-language callers?
Is 988 currently available to take text/chat?
What is the average call time for 988 calls not requiring the dispatch of a crisis team?
What is the plan for sustainable funding? Will we consider taxation on phones? What is your advice for advocates looking to grow and sustain this work?
Is there a list of companies that are offering Mobile Crisis Care?
What will be the requirements for Crisis Centers as it concerns how many beds will be needed, staffing, and hours? Should these facilities be available 24/7?
How can social workers and social work students be preparing for the structural changes occurring in behavioral health crisis response?

The 988 Workforce

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How can social workers and social work students be preparing for the structural changes occurring in behavioral health crisis response?