Law Enforcement

Law enforcement agencies and 911 call centers will likely continue to be the default for most people to call when they need help.

• Therefore, law enforcement will still need basic training in de-escalation and how to identify people experiencing a behavioral health crisis—a great opportunity for cross-systems collaborations to provide training. 

• Review of policies to make clear when law enforcement officers will be deployed and how mobile crisis teams can call for law enforcement backup.

• Check out our Frequently Asked Questions (FAQs) page for any additional questions you may have.

• Make sure to sign up for the 988 Rollout Readiness Newsletter.

• Review the Proposed 911/988 Call Matrix.

For more information on 988 you can also check out the Substance Abuse and Mental Health Services Administration (SAMHSA) FAQs: https://www.samhsa.gov/find-help/988/faqs