The Difference Between Dialing 988 and or GCAL (1-800-715-4225) for Georgia Crisis System Stakeholders:
The Difference Between
Dialing 988 and or GCAL (1-800-715-4225) for Georgia Crisis System Stakeholders:
While promoting the ease and accessibility of 988 is of paramount importance, there has been curiosity within the behavioral health community regarding the value of still utilizing GCAL (Georgia Crisis and Access Line) for Georgia-specific services. The resounding answer is a firm YES! To clarify the distinction for our behavioral health experts and first responders, we've developed a “Calling 988 vs. GCAL Product Information Sheet”.
Quick Summary of the Information Sheet:
Dialing, Texting 988 or chatting 988lifeline.org:
Primary Benefit:
988 serves as a streamlined, easy-to-remember number, offering a lifeline for individuals and families in need of immediate crisis services.
Potential Limitation:
Callers might face a downside as not all calls are answered in the state, with out-of-state routing potentially resulting in less localized service and support.
Who Should Call:
Ideal for those requiring urgent emotional and mental health support, irrespective of their location.
Services:
Offers 24/7 nationwide assistance, inclusive of calls, texts, and chats facilitated by peers in recovery through 988lifeline.org.
For Mobile Crisis:
While accessible statewide, services might be coordinated through multiple out-of-state call centers, introducing potential delays or less localized care.
For Crisis Care Locations:
Callers can access crisis systems, but real-time information on local treatment bed capacity in Georgia might be limited.
Dialing GCAL (1-800-715-4225):
Primary Benefit:
GCAL ensures callers receive Georgia-centric services, delivering immediate, localized crisis interventions and access to comprehensive in-state resources.
Who Should Call:
Tailored for those in Georgia requiring detailed, region-specific crisis services, including mobile crisis coordination, local resource referrals, and real-time treatment bed availability.
Services:
GCAL provides 24/7 in-state support and a direct line to local services, backed by peers in recovery and professionals attuned to Georgia's unique crisis care landscape.
For Mobile Crisis:
Callers gain immediate access to statewide mobile crisis services, directly coordinated with local 911/EMS for a responsive, community-focused approach.
For Crisis Care Locations:
GCAL offers real-time data on available beds and facilities across Georgia, ensuring callers receive timely, localized care.
For a detailed look, please refer to and share the full “Calling 988 vs. GCAL Product Information Sheet” available here:
